How does the Community Contact Us work?
The Channel is outsourced and managed by Contato Seguro, an independent and impartial company. However, the questions are directed to Terranova, which answers according to the areas related to the topics present in the contacts.
To register your contact:
• Access https://www.contatoseguro.com.br/en/canaldacomunidadeterranova
What kind of cases can I report through the Channel?
This Channel was created to receive suggestions, requests, complaints, and compliments in situations involving the community (for example, vehicle traffic, noise nuisance, projects, good practices, questions about the company).
How to follow up on my contact?
When making a report, a protocol will be generated. To track the progress, follow the step-by-step:
1. Access the website https://www.contatoseguro.com.br/en/canaldacomunidadeterranova
2. Scroll down the page to the "Follow up on your contact" section.
3. Insert your protocol number.
4. Click on the arrow to advance.