The Terranova Community Channel is a completely secure and confidential tool
The information provided will be received and processed by Contato Seguro, an external and independent company. All questions will be answered by Terranova, involving the necessary areas and professionals.
By accepting the terms set out on this page, you will be redirected to the form corresponding to the action you wish to take through the Channel — making a report.
You need to know two very important things:- We would like you to leave your contact details, but if you wish, you have the option to make a report anonymously, without identifying yourself.
- To track the progress of your report, write down and keep the protocol number that will be generated. It will not be possible to generate a new number if it is lost.
For your report to be completed successfully, it is important to include as much information as possible, including the evidence you have gathered. Thus, it will be possible to validate the data of your report and take the necessary measures.
Your report may be closed without a conclusive answer if it does not comply with the duties of:
- Stating the facts according to the truth;
- Proceeding with loyalty, kindness, and good faith;
- Not acting impulsively;
- Presenting the information requested from you to clarify the facts.