Reporting Channel

Our company has a Code of Conduct whose purpose is to state its principles and values. In addition to the current legislation, this document is a guide to the attitude and behavior expected from our employees, service providers and business partners.

However, in a corporate environment, it is possible that attitudes may occur that put our people or our company at risk. Therefore, we have made this channel available where you can report facts that you believe to be in disagreement with our principles.

The Reporting Channel is managed by an independent and totally exempt company called Contato Seguro.

When you identify or suspect any irregularity, you can make a complaint accessing contatoseguro.com.br/ourofinosaudeanimal, or, by electronic mail (e-mail) ourofinosaudeanimal@contatoseguro.com.br or by the app of Contacto Seguro.

The channel works 24 hours a day and your reports are received by specialists of Contato Seguro, responsible for forwarding them for review, investigation and resolution.

Upon making a complaint, you receive a protocol number to follow up the progress and resolution of your complaint or suggestion.

No! Your contact with the channel is made through an independent company, totally exempt, and with specialized assistance to obtain as much information about the case as possible, without compromising your anonymity.

Under no circumstances will your phone number or the IP of your computer be identified.

You can and should report any behavior that you believe is inconsistent with what is expected of employees, service providers and business partners in relation to our Code of Conduct, values and ethical principles.

Here are some examples of irregularities: fraud, waste of resources, disclosure of confidential matters, discrimination, moral harassment, sexual harassment, abuse of power, aggression, animal abuse, etc. Furthermore, you can also use the channel to suggest improvements that you consider relevant to the development of our company.

No, but it is fundamental that you are sure about the report and that it is made in good faith, that is, you are sure the report is true and in disagreement with our values and ethical principles.

However, evidence of any kind about the reported fact helps and speeds up the investigation process that will be conducted by the Ethics Committee. In this case, the Contato Seguro system allows you to attach any type of file, photo, video, audio, etc. Even if you make the complaint by phone, the operator will explain how to send your evidence.

Action will only be taken in cases where misconduct is verified.

With the support of the Reporting Channel, our company further promotes a culture of transparency, ethics and integrity. In addition, the channel helps to inhibit conduct contrary to the company's principles and values and, as a result, we maintain a better work environment, free of irregularities.

Contato Seguro has its own team of highly qualified professionals to receive your reports.

They are not associated with Ourofino Saúde Animal and are totally exempt with respect to the content that will be reported.

You run no risk of having your voice or situation identified, revealed or even leaked by anyone.

Your IP is fully protected and, under no circumstances, Ourofino Saúde Animal or the Ethics Committee, responsible for the investigation, will be able to find out who made any anonymous report by the Contato Seguro system.

When making a complaint, you will receive a protocol number that can be used to track the progress of your complaint.

To do this, you must access the website contatoseguro.com.br/en/ourofinosaudeanimal and choose the option Follow up your report.

Eventually, the Ethics Committee may request more information through messages that can be accessed only with this protocol. Know that your contribution will be extremely important. So, stay tuned and continue helping Ourofino Saúde Animal to be an even better place to work!