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OUR COMMITMENT

Citrosuco has an Ombudsman in order to receive, analyze and solve issues regarding its Code of Conduct. This channel may be accessed both by internal and external audiences.

Impartial and transparent, the Ombudsman ensures the confidentiality of all information, preserving the identity of people involved, and collaborating to promote a better environment for everyone. The Ombudsman may be contacted to clarify doubts regarding the interpretation of the Code of Conduct, to send a suggestion and to report a matter related to the Code of Conduct. Every case received by Citrosuco will be treated by a Conduct Committee. No retaliation will be accepted against anyone who makes a report in good faith.

Thank you for your continued commitment to integrity.

HOW THE OMBUDSMAN WORKS

Via the internet, we guarantee anonymity and any registration will suffer retaliation. The ombudsman's offices are available 24 hours a day, 7 days a week, 365 days a year, and calls are always free, from anywhere in the world.

Explanation of the flow of a record in the Contato Seguro channel. Anonymous Whistleblower reports through: phone with Psychologists, available 24 hours a day; form by the Site; App. The record is received by Contato Seguro specialists and then released to the Responsible Committee. Explanation of the flow of a record in the Contato Seguro channel. Anonymous Whistleblower reports through: phone with Psychologists, available 24 hours a day; form by the Site; App. The record is received by Contato Seguro specialists and then released to the Responsible Committee.

Don't worry: there is no registration of computer's IP, nor any way of tracing the calls. Our tool is external and, thus, anonymity and confidentiality will always be guaranteed, confirming or not the complaints done.

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