Tim Brasil Reporting Channel is a totally secure and confidential tool
The whistleblower's information will be received and processed by Contato Seguro, an external, independent company specialized in Whistleblower Channels.
Upon accepting the terms set out on this page, you will be redirected to the form corresponding to the action you wish to take through the Channel — make a report.
Two things you need to know:- You can make your report anonymously, that is, without having to identify yourself;
- To track the progress of your report, write down and save the protocol number that will be generated. It will not be possible to generate a new number if it is lost.
If your report is about: complaints, suggestions, compliments, or requests for information that involve Tim Brasil, but that are not related to its employees, contact Customer Service. Talk to Customer Service
For your report to be successfully completed, you must provide as much information as possible, including the evidence that you can gather. Then, it will be possible to validate the data in your report and take the necessary measures.
Your report may be closed without a conclusive response if you are not under the duties of:
- Expose the facts according to the truth;
- Act with loyalty, kindness, and good faith;
- Do not act impulsively;
- Present the information that was requested from you to clarify the facts.
the CSC
Need to talk to TIM? Click on the button and access the service channels.
Talk to the CSC