Report - Intro
The Localpayment Ombudsman Channel is a totally secure and confidential tool
We want to resolve your issues quickly and effectively to ensure your satisfaction.
You need to know two very important things:- The more feedback you provide, the more resources we have to offer you an even better experience.
- To track the progress of your feedback, write down and safely store the generated protocol number. If it is lost, it will not be possible to generate a new one.
The goal of this channel is to expand our direct communication with you, resolve problems with empathy and speed, and continuously improve our services.
For your feedback to be successfully processed, it is important to provide as much information as possible. This allows us to validate the data and take the necessary actions.
- Expose the facts according to the truth;
- Proceed with loyalty, kindness and good faith;
- Don't act impulsively;
- Provide the information requested to clarify the facts.