Ombudsman Channel
Your voice, our priority

Your information is protected
Here, you can ask questions, as well as share compliments, suggestions, complaints, and other matters.

Submit a report

Track your request

Here you can track the experiences you’ve shared using your protocol number.

What is the purpose of the Ombudsman Channel?

To understand your needs through compliments, suggestions, and complaints regarding our products or services, allowing us to resolve potential issues with quality and speed.

Submit a report

Website

Submit reports, edit, and track information about your reports with guaranteed anonymity in one place.

WhatsApp

Submit or track your request via WhatsApp using our chatbot support.

App

Main benefits
of the Ombudsman Channel:

Commitment to doing the right thing.
Ensuring a safe and healthy working environment.
Correcting irregularities fairly.
Safety when reporting, no risk of retaliation.

Ombudsman Channel Your voice, our priority

Ombudsman Channel
Your voice, our priority