What is the purpose of the Ombudsman Channel?

To understand your needs through compliments, suggestions, and complaints regarding our products or services, allowing us to resolve potential issues with quality and speed.

Website

Submit reports, edit, and track information about your reports with guaranteed anonymity in one place.

WhatsApp

Submit or track your request via WhatsApp using our chatbot support.

App

Contact us by downloading the Contato Seguro app on your cell phone.

Main benefits
of the Ombudsman Channel:
  • Commitment to doing the right thing.
  • Ensuring a safe and healthy working environment.
  • Correcting irregularities fairly.
  • Safety when reporting, no risk of retaliation.