A Whistleblower Channel offers several benefits for you and everyone in the company, such as:

- Improves the atmosphere and relationships between everyone.
- Makes you feel safe and protected when you need to report any type of irregularity.
- Maintains our commitment to always do what is right.

Our Whistleblower Channel exists to protect us all! Through it, you can report behaviors that are not in line with our values ​​100% anonymously, helping us to maintain a always safe and healthy work environment.

Here's how to make a report:

A. Access contatoseguro.com.br/utcpar.
B. Call toll-free at 0800 601 6935.

Our Channel is managed by Contato Seguro, an independent and impartial company that receives reports with a guarantee of integrity. Therefore, the complaint is received by the outsourced company and then forwarded to our company to continue the investigation, ensuring the confidentiality of the report.

Why is this important?

•The person who files the complaint does not run the risk of having their identity discovered.
•The complaint will be investigated fairly and impartially by Contato Seguro.

How does it work in practice?

1. Contato Seguro receives your complaint.
2. Your IP (number that identifies the computer) is not shared and the calls are not tracked.
3. The complaint is sent to our company to carry out the investigation.

To explain it simply: imagine that you want to tell something very important and prefer to tell someone from the outside, who does not know anyone at our company. That someone is Contato Seguro, which guarantees that your secret will be well kept and investigated fairly.

Following the company's Code of Conduct is fundamental to ensuring a healthy and ethical work environment. This document is very important because it establishes the principles and values by which the company is guided, promoting integrity, mutual respect and transparency in all our interactions.

By following our Code of Conduct, you not only contribute to the company's positive organizational culture, but you also demonstrate your commitment to ethics.

Each of us plays an important role in building a more ethical and responsible company!

So that the Whistleblower Channel fulfills its purpose of protecting us all!

Through it, you can report irregularities that go against our values ​​and the law 100% anonymously, helping us to maintain a always safe and healthy work environment.

If you identify or know of any irregularity:

• Access contatoseguro.com.br/utcpar.
• Call toll-free 0800 601 6935.
• The tool is available 24 hours a day, 7 days a week.
• The service is provided by psychologists-ombudsmen, who receive the report and send the information for analysis, investigation and resolution.

Yes! The complaint is received by Contato Seguro, a completely independent organization, with no connection whatsoever to our company.

Therefore, our organization demonstrates its commitment to ethics, integrity and the well-being of our teams, promoting a safer, fairer and more inclusive work environment for all of us. Remember:

• Your identity will not be revealed under any circumstances if you choose to submit an anonymous report.
• The anonymity and confidentiality of the information are guaranteed.
• You will be protected against any retaliation.
• Your telephone number or the IP of your computer will not be identified.
• Sensitive information such as racial origin, religion or political opinion will never be collected.

Never! We value and protect whistleblowers because this attitude is essential to ensure a safe and ethical work environment.

We guarantee total confidentiality, protection of your anonymity and maximum secrecy of all information. You do not need to worry about any consequences for reporting any type of inappropriate or unethical behavior.

Reporting is completely safe! There is no risk of data leaks or retaliation. So, do not be afraid to report, whether as a victim or a witness.

You can and should report any behavior that is not consistent with our values and with what we believe is the right thing to do. Here are some examples of what can be reported through the Channel:

• Fraud.
• Waste of resources.
• Disclosure of confidential matters.
• Discrimination.
• Moral or sexual harassment.
• Abuse of power.
• Aggression.
• Among others.

No! Based on your report, Contato Seguro will forward the information to the company's Ethics Committee, which will begin the investigation and handle the complaint correctly. Measures will only be taken after the irregularity is confirmed.

• If you have any evidence, the system allows you to attach any type of file such as photos, videos, audios, etc.

• If you are making a complaint by phone, the psychologist-ombudsman who answers your call will explain how to send the evidence.

The Channel helps us create and maintain a safer and more irregular company, preventing and combating attitudes that can harm us all.

The result of this is a work environment that is increasingly healthier, more welcoming, transparent, ethical and with more opportunities.

The committee is a group of people from our company, chosen and trained to oversee ethical issues, that is, compliance with our values, internal rules and laws.

This group is responsible for investigating the complaints received. It includes representatives from the company's strategic areas, some employees and, sometimes, an external member.

The employees who are part of our Ethics Committee are trained to ensure the impartiality and objectivity of the entire investigation process.

Who is responsible? Contato Seguro receives the complaints and records all the information in the system. Only our company's Ethics Committee has access to this information, ensuring the confidentiality of your data.

If the reported irregularity is identified, the Ethics Committee begins the investigation by collecting additional evidence and interviews. This committee also chooses which professionals will be responsible for the investigation (internal investigators or external experts, depending on the severity).

Finally, the Ethics Committee analyzes the results of the investigation. If the irregularity is proven, appropriate disciplinary or procedural measures are adopted and preventive measures are implemented - essential to reinforce our ethical culture and promote transparency and integrity.

When you file a report, you will receive a protocol number. This number is essential to track the progress of your report. Here's how to track your complaint:

• Access the website contatoseguro.com.br/utcpar.
• Scroll down to the “Track complaint” section.
• Enter your protocol number.
• Click on the arrow to advance.

If the complaint was made by telephone, the specialist will inform you of the protocol. Note down the number so you can follow up later.

• The committee may request more information about the report, through messages that can only be accessed through the protocol.