Why does our company need a Whistleblowing Channel?
Beyond current laws, we have a set of standards:
• A guide that determines the behaviors that should be followed by our employees, suppliers, and business partners.
Even so, some malicious actions can occur, putting not only the company at risk, but also you and other colleagues.
• That's why the Whistleblowing Channel exists! To protect everyone.
Through it, you can report, 100% anonymously, irregularities that do not align with our values and the law, helping us maintain a safe and healthy work environment.
How does it work?
The Channel is outsourced, managed by Contato Seguro, an independent and impartial company.
If you identify or become aware of any irregularity:
• Access contatoseguro.com.br/en/soprano.
Will my identity be protected?
Yes! All complaint submissions are handled by Contato Seguro, a completely independent organization with no affiliation to the company.
• Your identity will not be revealed under any circumstances.
• Anonymity and confidentiality of information are guaranteed.
• You will be 100% protected against any retaliation.
• Your computer's IP address will not be identified.
What types of cases can I report through the Channel?
You can and should report any behavior that is not in accordance with the law. Examples include:
• Fraud.
• Waste of resources.
• Disclosure of confidential information.
• Discrimination.
• Moral or sexual harassment.
• Abuse of power.
• Aggression.
• Among others.
Do I need proof?
No. Based on your report, Contato Seguro will forward the information to an Ethics Committee, which will initiate the investigation and give the complaint the correct treatment. Action will only be taken after the irregularity has been verified.
• If you have any evidence, the system allows you to attach any type of file (such as photos, videos, audios, etc.).
What benefits does the Channel offer?
The Channel helps us create and maintain a safer company, free from irregularities, preventing and combating attitudes that can harm us all.
The result is an increasingly healthy, welcoming, transparent, ethical work environment with more opportunities.
How can I track my complaint?
When you make a complaint, a protocol will be generated. To track the progress, follow these steps:
• Access the website contatoseguro.com.br/en/soprano.
• Scroll down to the “Track complaint” section.
• Enter your protocol number.
• Click the arrow to proceed.
• The committee may request more information about the report through messages that can only be accessed using the protocol number.