WHY DOES OUR COMPANY NEED A REPORTING CHANNEL?
Our company has a Code of Ethics and Business Conduct in order to express its principles and values. In addition to the laws in force, the document serves as a guide to the attitudes and behaviors of all our employees, third parties, and business partners.
However, there can always be some malicious part, and may put at risk other colleagues and the company as a whole. In view of this, we provide a Reporting Channel, through which you can report on cases of any nature and which you believe they are going against the laws or our Code of Conduct.
HOW DOES IT WORK?
The Reporting Channel is managed by an independent and fully impartial company called Contato Seguro. When identifying or suspecting any irregularity, you can make a report by accessing the website https://www.contatoseguro.com.br/weg or by calling the number of your region (below). The call is free of charge.
Brazil: 0800 900 4747;
Mexico: 800 681 9255;
USA: 1 (800) 832-4756;
South Africa: 080 099 2079;
Portugal: 800 180 671;
Argentina: 0800-345-3119;
Colombia: 01-800-5190039;
Austria: 0800 232966;
Spain: 900 999 342;
India: 000 800 9191 225;
Germany: 0800 1815112;
China: 400 120 0231;
The channel works 24 hours a day and its reports are received by Contato Seguro which are responsible for submitting them for analysis, investigation, and resolution.
When making a report, you get a protocol number, through which you can monitor the progress and resolution of your report.
CAN I BE IDENTIFIED?
No, you shouldn’t. Contact is made through an independent company entirely free and specialized service to get as much information about the case without compromising your anonymity. Under no circumstances will your phone number or your computer's IP address be shared.
WHAT KIND OF CASES CAN I REPORT ON THE CHANNEL?
You can and should report any behavior that you notice it is an inconsistent attitude towards what is expected from employees, third parties, and business partners. All situations that are not in accordance with the laws or the ethical principles and values of our company will be reported as well.
Here are some examples: fraud, waste of resources, dissemination of confidential matters, discrimination, moral coercion, sexual harassment, abuse of power, assault, etc. In addition, you can also use the Channel to suggest improvements that it is regarded as relevant to the development of our company.
DO I NEED TO HAVE EVIDENCE?
No. After Contato Seguro receives a report, the case is referred to an Internal Committee, which will begin the analysis, seeking all the necessary information to give the correct referral to the complaint. Measures shall be taken only in cases where the misconduct is found.
If you have any proof, the Contato Seguro system allows you to attach any type of file, photo, video, audio, etc. Even if you make a telephone report, the reporting channel professional will explain how to attach your evidence.
WHAT ARE THE BENEFITS?
With the support of the Reporting Channel, our company promotes a culture of transparency, ethics, and integrity. In addition, the channel inhibits conducts contrary to the principles and values of the company and as a result, we maintain a work environment better and free of irregularities.
WHO ANSWERS THE PHONE AND HEARS THE REPORTS?
Contato Seguro has its own team of highly qualified professionals to receive your reports. These people have no relation with our company and are completely free with respect to the content that will be reported.
You do not run any risk of having your voice or situation identified, disclosed or even leaked by anyone. Your IP is fully protected and, under any circumstances, the committee responsible for investigating able to find out who made any anonymous report through the Contato Seguro system.
HOW TO FOLLOW MY REPORT?
When making a report, you will receive a protocol number that can be used to track the progress of your report. To do this, you should access the website https://www.contatoseguro.com.br and choose the option CHECK THE ANSWER.
If you make a report via phone, the ombudsman’s office will inform you of the protocol number. We recommend that you write it down and follow up periodically to check the progress of your report. Occasionally, the committee may request you more information through messages that can only be accessed with this protocol and your contribution will be of utmost importance. Stay tuned and continue helping our company.