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Remember: you can make your complaint through a free call on 0800 900 8007.

We inform you that this channel does NOT handle the cases listed below and, therefore, should not be used for the purposes mentioned. With that in mind, we are sharing the appropriate channels to address them:

Customer complaints: questions or issues related to services, invoice payments, credits, service unavailability, among others. Access the website: https://www.tim.com.br/para-voce/atendimento
Marketing messages and calls: to cancel the sending of advertising messages from TIM, simply send SAIR to 4112. You can also avoid marketing calls by accessing the website “Do Not Disturb” https://naomeperturbe.com.br/. More tips at: https://www.tim.com.br/sobre-a-tim/regulatorio/nao-me-perturbe
Scams via WhatsApp and others: situations where a fake profile using the victim’s photo contacts family members or friends and requests PIX or bank transfers. Check out the security tips at: https://www.tim.com.br/sobre-a-tim/institucional/seguranca/dicas-de-seguranca

For more information, access WhatsApp’s support page: https://faq.whatsapp.com/414631957536067/?helpref=hc_fnav&locale=pt_BR

[{"id":125,"recordType":{"id_empresa":248,"registro":"denuncia","description":"Den\u00fancia","campos_identificacao":{"desabilitados":[],"obrigatorios":[]},"should_force_user_identification":false,"should_force_user_attach":false},"language":"EN","blockingMessage":"As a recommendation for resolving the issue, you can send an email to\u00a0<a title=\"support@whatsapp.com\" href=\"mailto:support@whatsapp.com\" rel=\"noreferrer\" target=\"_blank\">support@whatsapp.com<\/a>, requesting that the fake profile be taken down immediately, including the following information:<\/strong><\/p>\r\n<ul>\r\n<li>Full name of the subscriber;<\/strong><\/li>\r\n<li>Date of the incident;<\/strong><\/li>\r\n<li>Phone number that sent the messages;<\/strong><\/li>\r\n<li>Phone number that received the messages;<\/strong><\/li>\r\n<li>Screenshots of the conversations;<\/strong><\/li>\r\n<li>The bank account that the criminal provided to the victim for making deposits.<\/strong><\/li>\r\n<\/ul>\r\nSee how to protect yourself from the main scams:<\/strong><\/p>\r\n<a title=\"https:\/\/www.tim.com.br\/sobre-a-tim\/institucional\/seguranca\/dicas-de-seguranca\" href=\"https:\/\/www.tim.com.br\/sobre-a-tim\/institucional\/seguranca\/dicas-de-seguranca\" rel=\"noreferrer\" target=\"_blank\">https:\/\/www.tim.com.br\/sobre-a-tim\/institucional\/seguranca\/dicas-de-seguranca<\/a><\/strong><\/p>","rules":[{"id":1895,"parameter":"form","valueParameter":5891,"condition":"and","operator":"equal","answer":"Scams using WhatsApp"}]},{"id":126,"recordType":{"id_empresa":248,"registro":"denuncia","description":"Den\u00fancia","campos_identificacao":{"desabilitados":[],"obrigatorios":[]},"should_force_user_identification":false,"should_force_user_attach":false},"language":"EN","blockingMessage":"To cancel the receipt of promotional messages from TIM, simply send \"SAIR\" to 4112. If you want to receive updates about exclusive offers, promotions, and discounts again, send \"RECEBER\" to 4111.<\/strong><\/p>\r\nYou can also avoid promotional calls. Find out how on the Don't Disturb page:\u00a0<a title=\"https:\/\/naomeperturbe.com.br\/\" href=\"https:\/\/naomeperturbe.com.br\/\" rel=\"noreferrer\" target=\"_blank\">https:\/\/naomeperturbe.com.br\/<\/a><\/strong><\/p>\r\nIf you continue to receive calls after registering your phone number on the Don't Disturb site, simply file a new complaint on the site in the dedicated option.<\/strong><\/p>\r\nFor more tips, visit:\u00a0<a title=\"https:\/\/www.tim.com.br\/sobre-a-tim\/regulatorio\/nao-me-perturbe\" href=\"https:\/\/www.tim.com.br\/sobre-a-tim\/regulatorio\/nao-me-perturbe\" rel=\"noreferrer\" target=\"_blank\">https:\/\/www.tim.com.br\/sobre-a-tim\/regulatorio\/nao-me-perturbe<\/a><\/strong><\/p>","rules":[{"id":1896,"parameter":"form","valueParameter":5891,"condition":"and","operator":"equal","answer":"Excessive advertising messages and telemarketing calls"}]},{"id":127,"recordType":{"id_empresa":248,"registro":"denuncia","description":"Den\u00fancia","campos_identificacao":{"desabilitados":[],"obrigatorios":[]},"should_force_user_identification":false,"should_force_user_attach":false},"language":"EN","blockingMessage":"Customer complaints: questions or issues related to services, invoice payments, credits, service unavailability, among others. Access the website: <a class=\"decorated-link\" href=\"https:\/\/www.tim.com.br\/para-voce\/atendimento\" rel=\"noopener\" target=\"_new\" data-start=\"437\" data-end=\"481\">https:\/\/www.tim.com.br\/para-voce\/atendimento<\/a><\/strong><\/p>","rules":[{"id":2145,"parameter":"form","valueParameter":5891,"condition":"and","operator":"equal","answer":"Customer complaint"}]}]

Would you like to identify yourself?
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To receive updates on your report, you can enter your personal email or phone number and remain anonymous. The company will not receive this information, which will be used by Contato Seguro exclusively to send notifications. Completing these fields is not mandatory, but it facilitates communication between you and the company.

E-mail

Mobile phone

Personal data and information on children under 18 will be indicated/mentioned, as evidence or dealt with in this complaint?

Are you a TIM Brasil female or male employee?

Regarding the fact that you are blowing the whistle, you have:

Why? Did you witness it, did you record it, did you photograph it?

(The description of your complaint will be on page 3 of this form).

Why?

(A description of your complaint can be found on page 3 of this form).

Did you hear where and how?

(The description of your complaint will be on page 3 of this form).

What kind of whistleblowing best fits the fact that you are registering? Please fill in the mandatory blanks.

Indicate the area/sector where the fact you are reporting took place:

Who are the people involved in the report?

Please provide full name, position, department, email, etc.

What do you want to blow the whistle?

Describe as much detail as possible what happened. Indicating the name (s) of the person (s) involved, as well as when the event occurred and if it continues occurring

Please fill in the mandatory blanks.

Do you know if there is evidence about the fact? If so, please indicate them.

Remember: on the next page, you have the possibility to attach documents. (Which) and in what place(s) evidences can be found about the fact denounced? Are there documents that prove this fact? If so, where can they be found? Please specify as detailed as possible. Remember: any information can be useful, however irrelevant it may seems to you. NOTE: DO NOT REMOVE OR CONTACT WITH ANY EVIDENCE OR PROOF, AS THE INVESTIGATION MAY BE HARMED.)

If possible, indicate the financial value involved in the reported fact:

Are there witnesses? If so, please indicate them.

Indicate the region where the fact that you are blowing the whistle has occurred:

To cancel the receipt of promotional messages from TIM, simply send "SAIR" to 4112. If you want to receive updates about exclusive offers, promotions, and discounts again, send "RECEBER" to 4111.

You can also avoid promotional calls. Find out how on the Don't Disturb page: https://naomeperturbe.com.br/

If you continue to receive calls after registering your phone number on the Don't Disturb site, simply file a new complaint on the site in the dedicated option.

For more tips, visit: https://www.tim.com.br/sobre-a-tim/regulatorio/nao-me-perturbe

As a recommendation for resolving the issue, you can send an email to support@whatsapp.com, requesting that the fake profile be taken down immediately, including the following information:

Full name of the subscriber;
Date of the incident;
Phone number that sent the messages;
Phone number that received the messages;
Screenshots of the conversations;
The bank account that the criminal provided to the victim for making deposits.

See how to protect yourself from the main scams:

https://www.tim.com.br/sobre-a-tim/institucional/seguranca/dicas-de-seguranca

By completing the form, you agree to Contato Seguro to save and send the information you provide to the contracting company / organization for your services, enabling action to be taken from reviewing the content of your responses. For more information on data protection and user rights, please visit this link.

I have read and agree to the above term

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