What is the purpose of the
Ombudsman Channel?

This channel serves as a platform for registering compliments, suggestions, questions, and complaints. It supports the continuous improvement of our services and strengthens transparency with all stakeholders by providing a dedicated and reliable listening space.

Submit your report
Website

Make reports, update, and track information about your reports with the guarantee of anonymity in one place.

App

Download the Contato Seguro app to your cell phone and have all the website's features in the palm of your hand.

Key Benefits of
the Ombudsman Channel:
  • Secure submission of your report or concern
  • Commitment to continuous improvement and ongoing engagement with stakeholders
  • Structured and organized handling of your submission