Why does your company need an Ethics Channel?
In addition to current laws, we have a set of standards that are present in our Letter of Coexistence - the FDC's Code of Ethics:
• A guide that determines the behaviors that must be followed by our employees, suppliers and business partners.
Even so, some malicious attitudes can happen, putting not only the company at risk, but also you and other colleagues.
• That's why the Ethics Channel exists! To protect everyone.
Through it, you can report, 100% anonymously, irregularities that do not comply with our values and the laws, helping us to maintain a safe and healthy work environment.
How it works?
The Channel is outsourced, managed by Contacto Seguro, an independent and impartial company.
If you identify or are aware of any irregularities:
• Visit contatoseguro.com.br/en/fdc
• Or call toll free 0800 512 5599 and make your report.
• The tool is available 24/7.
• The service is provided by specialized psychologists, who receive the report and send the information for analysis, investigation and resolution.
Will my identity be protected?
Yes! All receipt of the report is carried out by Contacto Seguro, a totally exempt organization, with no type of connection with the company.
• Your identity will not be revealed under any circumstances.
• Anonymity and confidentiality of information are guaranteed.
• You will be 100% protected against any retaliation.
• Your phone number or your computer's IP will not be identified.
What kind of cases can I report through the Channel?
You can and must denounce any attitude that is inconsistent with the law. Check out the examples:
• Fraud
• Waste of resources
• Disclosure of confidential matters
• Discrimination
• Moral or sexual harassment
• Power abuse
• Aggression
• Between others
Do i need proof?
No. Based on your report, Contacto Seguro will forward the information to an Ethics Committee, which will initiate the investigation and deal with the report correctly. Measures will be taken only after the irregularity is verified.
• If you have any evidence, the system allows you to attach any type of file (such as photos, videos, audios, etc.).
• By telephone, the specialist will explain how to send the evidence.
What benefits does the channel bring?
The Channel helps us to create and keep the company safer and free from irregularities, preventing and combating attitudes that could harm us all.
The result of this is an increasingly healthy, welcoming, transparent, ethical work environment with more opportunities.
Who receives reports by phone?
Contato Seguro has a team of psychologists, ready to welcome you. These professionals have no relationship with us, and the report is received in a 100% confidential manner.
• You do not run any risk of having your voice or situation identified, revealed or leaked by anyone.
• Under no circumstances will our company or the committee responsible for the investigation know who made the anonymous report through the Channel.
How do i follow my report?
When making a report, a protocol will be generated. To follow the progress, follow the step by step:
1Access the site contatoseguro.com.br/en/FDC
2Scroll down the page to the “Follow your report” section.
3Enter the protocol number.
4Click or tap the arrow to move forward.
If the report was made over the phone, the specialist will inform the protocol! Write down the number so you can follow up later.